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Author Topic: Today's Tenerife rave

Offline Perikles

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Today's Tenerife rave
« Reply #10 on: Fri 19 Sep 2014, 09:16 »
Three cheers for Tenerife and Santa Cruz/La Laguna!!!!!

Nice read, but I confess your rants are far more entertaining  :D
Джереми. Prurio ergo sum
κατθάνοισα δὲ κείσῃ οὐδέ ποτα μναμοσύνα σέθεν ἔσσετ' οὐδὲ †ποκ'†ὔστερον• οὐ γὰρ πεδέχῃς βρόδων τῶν ἐκ Πιερίας•

Offline Myrtle Hogan-Lance

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Today's Tenerife rave
« Reply #11 on: Mon 1 Dec 2014, 21:08 »
You had better sit down and perhaps get a glass of something strong.  You will find this staggering beyond belief.  All the more so if you live here. 

This is a true Tenerife story which took place today.

Background:  we have a specialist door and lock on the front of our house.  The previous owners were a bit beyond security conscious, and in fact OH thought they must have been drug dealers.  (They were not as far as I know.)  The lock (a three or four pronged affair) with handle had been going for a week or so.  OH had PM'd it (preventive maintenance), corrected things, taken off excess grease applied over the years, etc.; in short he did everything to fix it and it should have worked for the next 10 years.

Except it didn't and went from almost broken to completely broken.  At least we can lock it from the inside and have another way outside the house. 

He managed to find the make and model of the lock and the manufacturer who is in Badajoz on the peninsula.

I sent a mail to them in Badajoz at 13.30 asking where we could buy their locks here.

At 14.06 they replied, giving us the name of a company we know up in La Laguna (Junkers distributor, think back to solar water heater).

At 14.30 I sent Siepers a mail asking if we needed to go to La Laguna or if we could buy things online.

At 15.08 I was cc'd on a mail from Siepers to another division saying that my mail had come to them in error and it was for the new division.

At 16.29 I received a mail from Siepers here telling me to go to the Cerrajería in Adeje in Los Olivos by the HiperDino.  In other words, 10 minutes down the road. 

WTF?  Who the hell gets this kind of response in Spain?  Well I never is simply not strong enough.  What kind of companies respond so quickly, from company to company, division to division, cc'ing the customer, and sending a response through to said customer within three hours?  In any country? 

It is my fervent wish none of this ever ends up on the rant thread.

Well done to all!

Offline NAH

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Today's Tenerife rave
« Reply #12 on: Mon 1 Dec 2014, 21:19 »
More importantly, did you get the handle and does it fit?
Never ride faster than your angel can fly.


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Offline Myrtle Hogan-Lance

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Today's Tenerife rave
« Reply #13 on: Mon 1 Dec 2014, 21:37 »
No Andy, we are going tomorrow.  Stay tuned.......

Offline NAH

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Today's Tenerife rave
« Reply #14 on: Mon 1 Dec 2014, 21:39 »
No Andy, we are going tomorrow.  Stay tuned.......

Sits, waiting patiently for tomorrows episode :)
Never ride faster than your angel can fly.


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Offline Nova

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Today's Tenerife rave
« Reply #15 on: Mon 1 Dec 2014, 21:58 »
Wow, I am agog!  I don't think that company will last long, their jealous inefficient "mañana mañana" shoulder-shrugging "competitors" will soon see to that.  Though I hope not.
If you are always trying to be normal, you will never know amazing.

Offline Myrtle Hogan-Lance

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Today's Tenerife rave
« Reply #16 on: Tue 2 Dec 2014, 11:32 »
And at 0952 I received another mail from a different guy at Sieper who had been cc'd in, saying he was sorry they only have the store in La Laguna but that many ferreterías in the south distribute Fac locks. 

We have entered the Twilight Zone.

Offline Perikles

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Today's Tenerife rave
« Reply #17 on: Tue 2 Dec 2014, 11:43 »
WTF?  Who the hell gets this kind of response in Spain? 

I have found dealing with people on the Mainland can be like this - omit any Tenerife connection and everything works.
Джереми. Prurio ergo sum
κατθάνοισα δὲ κείσῃ οὐδέ ποτα μναμοσύνα σέθεν ἔσσετ' οὐδὲ †ποκ'†ὔστερον• οὐ γὰρ πεδέχῃς βρόδων τῶν ἐκ Πιερίας•

Offline Myrtle Hogan-Lance

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Today's Tenerife rave
« Reply #18 on: Tue 2 Dec 2014, 12:44 »
The last three responses have all been from Tenerife.

Offline Perikles

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Today's Tenerife rave
« Reply #19 on: Tue 2 Dec 2014, 13:15 »
The last three responses have all been from Tenerife.

Sorry, I missed that amazing bit
Джереми. Prurio ergo sum
κατθάνοισα δὲ κείσῃ οὐδέ ποτα μναμοσύνα σέθεν ἔσσετ' οὐδὲ †ποκ'†ὔστερον• οὐ γὰρ πεδέχῃς βρόδων τῶν ἐκ Πιερίας•