I am super-impressed with the turnaround on my new passport! I did the online renewal application and paid online, then sent off my form and expired passport on 30th June as per my rant post HERE. Then today, just less than two weeks later, I received a phonecall from somebody purporting to be the courier, standing outside the front gate to my complex in Palm Mar with my new passport in his hand!!! Of course, I wasn't there, I was at work, so the chap said he'd bring it to the bank for me tomorrow!! How excellent is that????